Right of withdrawal for consumers
If you booked as a consumer, you may withdraw within 14 days. Here is how — and what happens to a campaign that is already running.
For terms version · 2026-09-07.v1
Our offer is addressed to traders, who have no statutory right of withdrawal. We do not, however, verify trader status at checkout. If you did in fact book as a consumer — for purposes predominantly outside your trade, business, craft or profession — these instructions apply to you in full.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract. The contract is concluded once you have received our booking confirmation (Terms §4.3).
Exercising the right
To exercise your right of withdrawal you must inform us — adyoutiser s.r.o., Rázusovo nábrežie – HUMA 6, 811 02 Bratislava, Slovakia, email widerruf@adyoutiser.com — by means of an unequivocal statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement.
Upon receipt of your withdrawal we stop the playout of the affected campaign without delay.
Early start of the campaign and compensation for value
This is the point that matters in practice
Campaigns start at your express request before the 14 days have elapsed — otherwise the booking would be pointless. You make that request separately during the ordering process. It does not take away your right of withdrawal: it only creates an obligation to pay pro rata compensation if you subsequently withdraw.
Where you requested that the service begin during the withdrawal period, you must pay us an amount which is in proportion to what has been provided until you communicated your withdrawal, in comparison with the full coverage of the contract.
Concretely, we calculate on the airtime already delivered: if you booked a ten-day campaign and withdraw after two days, we retain two tenths of the consideration and refund eight tenths. Fractions of a day are rounded in your favour.
Early lapse of the right of withdrawal
Your right of withdrawal lapses early where we have fully performed the service and began performance only after you gave your express consent and simultaneously acknowledged that you would lose your right of withdrawal upon full performance of the contract by us.
When a campaign is "fully performed"
The service is fully performed only on expiry of the booked period — not already on commencement of playout. While your campaign is running your right of withdrawal therefore continues to exist; it ends on the last booked day or on expiry of the 14 days, whichever occurs first.
There is furthermore no right of withdrawal for contracts concluded in the course of a trade, business, craft or profession (Terms §1.4).
Contact for withdrawals
Postal address: adyoutiser s.r.o., Rázusovo nábrežie – HUMA 6, 811 02 Bratislava, Slovakia.
Email: widerruf@adyoutiser.com. We confirm receipt of your withdrawal and reply within one business day.
Model withdrawal form
If you wish to withdraw from the contract, please complete this form and return it. Its use is not obligatory — an informal email is equally sufficient.
To:
adyoutiser s.r.o.
Rázusovo nábrežie – HUMA 6
811 02 Bratislava
Slovakia
widerruf@adyoutiser.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service:
Booking reference:
Ordered on (*) / campaign start (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Legal basis
These instructions implement Directive 2011/83/EU on consumer rights, in particular Articles 9 to 16.
Contracting party: adyoutiser s.r.o. · IČO 56 123 591 · VAT ID SK2122214908
Slovak law applies; the protection of mandatory provisions of your country of residence remains unaffected (Terms §15.1).